About
Our mission
Limpid is a customer and staff feedback platform designed specifically for hospitality businesses that want to improve faster, operate smarter, and understand their people more clearly. We help coffee shops, restaurants, and hotels transform day-to-day feedback into meaningful insights that drive real operational improvements.
Our mission is simple: help hospitality leaders create better experiences for their customers and healthier environments for their staff — supported by data, not guesswork. With Limpid, you get a transparent view of your business, consistent improvement each month, and a system that finally makes feedback clear, actionable, and aligned with your goals.
FAQs
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Limpid uses NFC-enabled feedback cards placed in key areas of your business. Customers or staff simply tap the card with their phone and are taken directly to a tailored feedback form—no apps, no downloads. All responses are securely logged in real time and automatically categorized by customer or staff type. This ensures a steady flow of actionable insights without disrupting your daily operations.
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No — and that’s the advantage.
Customers & staff simply tap or scan to give feedback instantly. Insights are provided through their own personal dashboard with monthly email reports. -
Most tools only collect public reviews.
Limpid collects internal feedback before customers ever leave a negative review.
This helps you:Prevent bad Google reviews
Fix issues faster
Spot problems staff don’t always report
Improve customer satisfaction month by month
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We take data privacy seriously. All feedback is stored securely using encrypted, GDPR-compliant systems. Only you and authorized members of your team can access your dashboard and reports. Limpid does not share your data with third parties, and every submission—customer or staff—is handled with strict confidentiality. You maintain full ownership of your business’s insights at all times.